FAQ's
GENERAL
Do you have a retail store in St. Louis?
Yes! We have three brick and mortar stores in St. Louis.
Downtown: 771 Clark Ave, St. Louis MO 63102 (Ballpark Village)
Brentwood: 2335 S Hanley Rd, St. Louis MO 63144
St. Charles: 1520 S 5th St Suite 106, St Charles, MO 63303
How does your sizing work?
Generally most of our items are unisex sizing.
For men our items run
true to size, and for females we recommend to size down one.
All cropped items and high neck tanks are in female sizing.
However - not all items are the same- In the event that we notice sizing 'runs small' or 'runs large', we will note it in the product description!
What if I didn't receive a confirmation email?
Once you place an order with us you should receive a confirmation email
saying that your order has been placed.
If you can’t see it - check your spam folder! They often get lost in there.
If you’ve checked your inbox and your spam folder and still can’t find a confirmation email within 24 hours, please contact us via email at info@archapparel.com and let us know so we can help you out!
Local Pick-up info
When can I pick up my order?
Once completing your checkout online you will receive a confirmation
email that your order has been placed.
From here it can still take 1-5 business days to be fulfilled.
Once your order is packaged and ready to be picked up, you will receive a fulfillment email.
This fulfillment email indicates your order is ready to be picked up from the store you selected at checkout.
Can someone else collect my order for me?
If you would like someone else to pick up your order please provide them with your first and last name, and the order number.
You order number can be found on your confirmation email.
What is your local pick-up policy
Arch Apparel offers customers the option to order online and pick-up
in-store.
You will receive an email to notify you when your order is
ready to be picked up.
Once a fulfillment notification email has been sent, you will have 60 days to pick up your order.
If an order exceeds 60 days, it will be restocked without refund to the customer.
Shipping info
How long will my order take to ship?
We have a small but hard working team fulfilling orders.
Orders generally take 2-7 business days to be fulfilled and between 2-5 days to be shipped if you chose standard domestic shipping.
If you urgently need an item shipped for a special occasion, let us know in your order notes and we will do our best to accommodate!
Estimated shipping times are:
USA: 3-7 business days Canada: 7-10 business days World: 10-20 business days
For more info regarding international deliveries please refer to our international shipping section below.
What is your shipping policy?
Orders are fulfilled within 2-7 business days of confirmation. Shipping times begin after your order is fulfilled.
International shipments may incur customs fees. For each country the
customs policy is different, and the fee is usually based on a variety
of factors like weight, value, and size.
We do not take responsibility
for customs fees.
Do you offer free shipping?
Yes we do!
We offer free domestic shipping on any orders of $100USD+
Can you ship internationally?
Yes we can!
International shipments may incur customs fees. For each country the
customs policy is different, and the fee is usually based on a variety
of factors like weight, value, and size.
We do not take responsibility
for customs fees.
Returns/Exchanges
In-store returns/exchanges
Please have your original order number or receipt with you. Items must be new with tags, or have some form of manufacturing fault.
Store credit within 30 days of purchase, no returns or exchanges past 30 days.
We cannot accept returns or exchanges if tags are removed.
Online returns/exchanges
For online returns and exchanges, please go to the following link: https://shopify.com/9419950/account
If you are having issues please email info@archapparel.com
Please include your full name, order number, state which item/s you wish you return, and the reason for returning/exchanging.
Store credit within 30 days of purchase, no returns or exchanges past 30 days